Jacqueline is the Head of Quality Improvement at Southern Trust. She leads on the operationalisation of the Trust Quality Improvement Strategy using Quality Improvement methodology to drive the delivery of safe, effective, person-centered care. Jacqueline started her healthcare career as a Registered Nurse and Midwife. On completion of theBSc in Midwifery, Jacqueline gained valuable experience within health promotion before taking up a post as one of the first ten Northern Ireland Service Improvement Managers to join the DHSSPSNI where in turn she led on a number of regional Quality Improvement projects and initiatives.
Jacqueline holds a Postgraduate Diploma in Business Management and Business and Improvement, is a Scottish Improvement Leader Graduate, an accredited Human Factors Trainer and an accredited International Coaching Federation Coach.
Jacqueline has led on the development of three bespoke Southern Trust externally accredited Quality Improvement training programmes at Award, Foundation and Diploma level. The Quality Improvement Award Programme was developed to support service user and carer’s engagement, involvement and full participation in service development and redesign.
Jacqueline has been an active contributor to the development of the HSCQI Network in NI, leading one of the early Communities of Practice, which focussed of workforce and co-leads the Portadown GP and Community Pharmacist Community of Practice. Jacqueline is also involved in supporting regional QI scale-up priorities and QI learning priorities identified from COVID-19.
Jaqueline believes that Quality Improvement is everyone’s responsibility and is driven by her desire to create opportunities for staff and service users to become engaged and involved in creating services that are accessible, responsive and evidenced based.
Twitter: @JMortonQI
Email: JacquelineT.Morton@southerntrust.hscni.net